Wednesday, April 22, 2009

Atlanta-based EarthLink goes dark on Earth Day

What are the odds? Atlanta-based EarthLink goes dark on Earth Day.

Customers calling EarthLink’s customer service line received the following message:

“EarthLink is currently experiencing problems with our Web hosting servers. This is causing EarthLink web host customers to be unable to send or receive e-mails, access their web hosting accounts or download EarthLink software. We apologize for the inconvenience, and are working to resolve the problem quickly.”

On the day that people celebrate the planet’s green power, the Internet provider that touts an orange globe as its logo suffered a major outage Wednesday, as millions of Web users were shut out of access to e-mails and Web hosting accounts.

Forrester Media Blog Posts:

If you have been trying to reach us today, Earth Day, April 22, 2009, we have experienced a loss of e-mail and our web hosting due to a power failure at the EarthLink facility in Pasadena, CA. We apologize for the inconvenience. In the interim, please call us at 800-201-8102 so we can answer your questions. EarthLink has not provided an estimated time for the restoration of our website or e-mail.

Atlanta-based EarthLink serves an estimated 2.8 million subscribers in the U.S. The company provides many types of connections including dial-up, VOIP, and cable.

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